Kingdee adheres to the service principle of "Active Service, Fast Response", and provides customers with management consulting, implementation, and technical services related to software products.
Complete Service Products
Kingdee rolls out to customers six service product systems: training, management consulting, implementation, operation and maintenance, requirement feedback, and IT system. The customers can choose different service combinations according to the size, management mode, and ERP application status of their companise to form characteristic personalized service solutions.
All-dimensional Service Mode
Kingdee provides its customers with a series of multidimensional services, including call center, network, on-site service, and remote service, helping every customer to have the best and truly personalized services.
Convenient Service Network
In China, Kingdee has more than 100 branches focusing on marketing and service and 2,300 partners lines from consulting, technology, implementation service to distribution. The service network of Kingdee covers many cities and regions across the China mainland, and is extended to Taiwan, Singapore, Malaysia, Indonesia, Thailand, Vietnam, and other Asia-Pacific countries through partners.
In June 2002, Kingdee launched "Kingdee Pearl Club Plan", the first ever Chinese promotion platform of success experience of enterprise information application. The "Kingdee Pearl Club" is an interactive open platform that covers the whole country, and it helps the customers to summarize and extract tools and methods through successful cases and applications, which can satisfy the requirements of the enterprise information-based management.